What should a trust officer do when a violation of the TOAP code of conduct occurs?

When a violation of the Trust Officers Association of the Philippines (TOAP) code of conduct occurs, the appropriate action is to file a complaint with the relevant association. This is because the TOAP, as an organization, has established guidelines and procedures to address ethical breaches and ensure accountability among its members. By formally reporting the violation, the trust officer enables the association to investigate and take necessary action, which promotes transparency and upholds the integrity of the profession.

This approach ensures that disciplinary measures, if warranted, are applied consistently and fairly, thereby maintaining a high standard of ethical conduct within the industry. Additionally, it allows for a systematic review of the incident, which can foster improvements in practices and policies moving forward.